Shipping and Returns
Shipping Policy:
Thank you for supporting Viking Girl Lavender. Each of our products is handcrafted in small batches using ingredients grown and gathered on our family farm.
Order Processing
Orders are typically processed and shipped within 72 hours of purchase.
Because we are a small business and make our products in small batches, there may be times when additional preparation is needed to complete your order. If a delay occurs, we will contact you directly.
Orders are processed Monday through Friday, excluding holidays.
Shipping Methods
Shipping options and rates are calculated at checkout based on your location and selected delivery method.
Once your order has shipped, you will receive tracking information via email.
Shipping Address Accuracy
Please ensure your shipping address is correct at checkout. Viking Girl Lavender is not responsible for packages delayed or misdelivered due to incorrect address information.
Return Policy:
Because our products are handcrafted in small batches and many are personal care items, we have the following return guidelines:
We accept return requests within 14 days of delivery.
To be eligible for a return:
Items must be unused and unopened
Products must be in their original condition
Due to the nature of our products, we cannot accept returns on opened or used items.
To request a return, please contact us within 14 days of delivery with your order number and reason for return.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 5 days of delivery. We may request photos to help resolve the issue promptly.
Local Pickup (89447 zip code)
Local pickup is available for customers in the 89447 zip code.
Please select Local Pickup at checkout, and we will contact you directly to arrange a convenient pickup time.
Pickup is by appointment only.
Additional Notes
Shipping costs are non-refundable. Customers are responsible for return shipping unless the item was damaged or sent in error.